Returns & Exchanges

At Harris Tweed Isle of Harris, we take pride in the craftsmanship of our hand-woven garments and want you to be completely satisfied with your purchase. If your item is not quite right, you may return or exchange it within 28 days of receipt, provided it is in its original, unworn condition with all tags attached.

1

Initiate Your Return

Contact our customer service team via email with your order number and reason for return to receive a unique Return Authorization Code.

2

Pack Securely

Place the items in their original packaging, ensuring the Harris Tweed authenticity labels are protected, and include your completed return form inside the parcel.

3

Ship to the Hebrides

Affix the provided return address label and dispatch the package via a tracked postal service to our warehouse located on the Isle of Harris.

4

Inspection and Refund

Once our artisans have inspected the returned tweed for quality assurance, we will process your refund or exchange within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing